IT Support Officer – Swan Hill

The IT Support Officer is a fast paced busy role, responsible for providing professional and friendly customer service and support (level 1 and 2) to 120+ users.

This is a great opportunity for the right candidate to improve their existing skill set and gain invaluable practical experience within a fast paced IT department.

  • Are you great at and enjoy solving complex problems?
  • Do you enjoy working with people?
  • Do you want to work with advanced technologies?
  • Are you looking to progress your career, and committed to ongoing learning?

If the above sounds like you then you are in the right place.

Main duties will include:

  • Primary contact for Helpdesk system, providing support for internal users
  • Troubleshooting and escalation of issues
  • Perform security monitoring
  • Issue and deploy ICT equipment to users
  • Document ICT procedures and create training material for users
  • Demonstrate, train and instruct users in the use of ICT equipment
  • Research, recommend and implement new ICT solutions
  • Management of inventory both physically and via an asset register
  • Management of a Voip based phone system

The Person

You will be an enthusiastic, self motivated and adaptive individual who takes pride in completing tasks accurately.  The successful applicant will preferably have:

  • Previous experience in an IT based role
  • Working knowledge of ICT infrastructure and networking
  • Strong written and verbal communication skills
  • Highly developed skills in structured problem solving
  • Proven ability to schedule, prioritise and complete tasks
  • Knowledge of mobile phone configuration
  • Knowledge of Office 365 including Sharepoint & Teams
  • Salesforce knowledge is a plus

Please ensure as part of your cover letter you include answers to the following questions;

  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience working in a technical support role?
  • Do you have a current Australian driver’s licence?

Job Submission IT

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Max. file size: 128 MB.
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