FAQ's

General

What do your tanks weigh?
The weight of our tanks alters depending on the size, number of welded fittings and the sg of the liquid they are designed to store as heavier liquids will require a heavier walled tank. However, they are comparable in weight to fibreglass or galvanised tanks.
What is the lead times for custom built chemical tanks?
The initial step is to have completed and approved drawings before products and equipment can be ordered and manufactured. This typically take around 3-4 weeks, therefore it is critical to approve drawings quickly in view of decreasing the lead time. The next step is to place your order and you will be looked after by a project manager who will deliver all aspects of the project in around 4 weeks.   When projects have set delivery dates we work with the client to achieve this from the beginning of the project.
How often should I replace my chemical tank?
Many different circumstances will determine when a tank needs replacing. These are;
  • Number of welded fittings
  • Type of chemical being stored
  • Whether a tank is bunded or otherwise
  • Exposure to other elements
Polymaster offer a 5-year warranty on all chemical tanks. In most cases these tanks will outlast this by many years however, replacement of chemical tanks needs to be addressed on a case by case basis and we recommend you speak to one of our technical team.
Are tanks and components weatherproof?
Yes – Polymaster tanks are fully UV resistant and are built for Australian weather conditions. Components are carefully selected to ensure that they are protected and resistant to the elements.
Is the smooth wall poly tank weaker than corrugated poly tanks?
This is a common myth; the strength of the wall is based on the material (polyethylene) thickness and type of material selected. Both wall designs have similar strength, it’s only a case of aesthetics or preferred finish.
Can I drink the water from my tank?
Our tanks are made from BPA free, food-grade polyethylene and certified to AS/NZS4020, the Australian Standard for drinking water, however Polymaster cannot guarantee the quality of the water in your tank due to your way it is harvested from your property.
What tank colours are available?
Polymaster has developed a comprehensive range of colours that will easily complement your environment. Our range includes 12 standard (the most popular colours) and 10 optional colours. The colours shown in brackets below are the corresponding Colorbond colour. Standard Range:
  • Mist Green (Pale Eucalypt)
  • Slate Grey (Woodland Grey)
  • Merino (Paperbark)
  • Heritage Green (Cottage Green)
  • Smooth Cream (Classic Cream)
  • Rivergum (Wilderness)
  • Mountain Blue (Deep Ocean)
  • Wheat (Harvest)
  • Monument
  • Beige
  • Metal Grey (Ironstone)
  • Heritage Red (Manor Red)
  • Autumn Brown (Jasper)
  • Mangrove
  • White (Surf Mist)
  • Gully
  • Birch Grey (Dune)
  • Evening Haze
  • Wallaby
  • Windspray
  • Basalt
  • Gull Grey (Shale Grey)
Product May Vary Slightly. Polymaster will not be held liable for incorrect colour impressions, request your Polymaster colour sample to view colours. Polymaster tank colours represented match COLORBOND steel colours. *COLORBOND® and colour names are registered trademarks of Blue Scope Steel Ltd™.
Where can I find your products?

olymaster has over 1300 retail distributors throughout Victoria, Southern NSW and parts of SA; including Nutrien, CRT, Elders, Ag Warehouse, Tradelink, Reece, NRI, AIRR and a whole host of other well supporting independents. These stores vary from place to place, therefore, please contact us to advise you of your local merchandise store.

Delivery

How many people are required on site for tank delivery?
The good news is that no-one is required to help the driver unload.  Please provide a free and easy access to your site and an identified ‘marked’ area for the tank to be unloaded. Our driver will unload as close as possible your desired location. If the driver deems the desired location to be too difficult to manoeuvre the truck into, the driver will identify a safe and secure place to unload within your property.   Please note: The driver is unable to physically position the tank onto the ‘pad’. Exact positioning of the tank on the pad remains the responsibility of the property owner.
What do I do if I need a Chemical tank or Diesel/AdBlue tank delivery?
Every industrial tank is different, Contact the industrial team to ask questions about your delivery.
What are the unloading procedures for Self-bunded tanks?

Our  1,500ltr to 10,000ltr self-bunded tanks are always despatched on a pallet. This means that they can be unloaded with either a forklift or crane with spreader bar. It’s important that it is only lifted from underneath the tank unless there are purpose-built lift lugs welded on.  For tanks above this size please refer to the lifting plans.

My site isn’t ready, can you store the tank until we are ready?
Yes, we can for a storage fee of $220 inc gst per tank per month.   Normally once the tanks have been made and fitted out according to your specifications it is invoiced and shipped.
What property access is required for delivery?
Our tanks can be quite large making the trucks loads very high and long and we take the job of delivering your tank safety very seriously. Therefore, we have established clear guidelines for our deliveries.
  • The clearance required for truck and trailer is 19 metres long, 5 metres high and 3.5m wide.
  • Ensure there are no low-lying branches or powerlines
  • Make sure the gate/entrance is wide enough and there is enough turning area for the 19m long truck and trailer (size of a normal roundabout)
oversize truck
How do I know when my Rainwater Tank will be delivered?
Our logistics department will be in contact with you 7 days prior to delivery to;
  • confirm your delivery address
  • advising access guidelines for delivery to your property
  • if you will be onsite when the delivery arrives
We can even offer a courtesy call before your delivery.
What is the cost to deliver my tank to site?
Polymaster offers free delivery to site in Victoria and parts of South Australia and New South Wales for tanks over 13,000ltr – 50,000ltr tanks (remote areas excluded). For tanks smaller than 13,000ltr, there is a $110 exc GST charge to deliver to site. The areas covered in South Australia and New South Wales are the southern parts - covering from about Corryong on the Victorian/NSW border up to Yass, across to Hillston and up to Broken Hill, then down to Mildura. From Broken Hill, across the SA border to Orroroo, then down to Port Pirie. Anything underneath this in South Australia we cover. For all rainwater tanks, delivery is free store within these areas. For deliveries to areas outside of Victoria, Southern South Australia and Southern NSW, freight is additional. Contact us for your freight quote.
Where do you deliver?
We provide delivery Australia wide and internationally. Free delivery to site is available in Victoria and parts of South Australia, Southern New South Wales for rainwater tanks 13,600ltr and above (remote areas excluded) The areas covered in South Australia and New South Wales are the southern parts - covering from about Corryong on the Victorian/NSW border up to Yass, across to Hillston and up to Broken Hill, then down to Mildura. From Broken Hill, across the SA border to Orroroo, then down to Port Pirie. Anything underneath this in South Australia we cover by our fleet of experienced drivers who will take care of your tank. Other products and areas may incur a freight charge. For Industrial chemical tank solutions freight is additional to all product pricing and will be charged as quoted. We strive to minimise these costs and subsidies may apply to bulk shipments. Please enquire at the time of ordering.

Installation

How many people are required on site for tank delivery?
The good news is that no-one is required to help the driver unload.  Please provide a free and easy access to your site and an identified ‘marked’ area for the tank to be unloaded. Our driver will unload as close as possible your desired location. If the driver deems the desired location to be too difficult to manoeuvre the truck into, the driver will identify a safe and secure place to unload within your property.   Please note: The driver is unable to physically position the tank onto the ‘pad’. Exact positioning of the tank on the pad remains the responsibility of the property owner.
Can I weld my own fittings on the tank?
We do not recommend that you weld your own fittings as it will void the warranty and our staff are experienced and qualified in poly welding. Polyethylene welding needs surface preparation, compatible resin filler rods for welding and the appropriate fittings for the welding to be successful.
Do your tanks come with lifting lugs?
Yes, all Polymaster tanks have moulded lifting lugs that can be used when the tank is retaining its one-piece configuration. If the tank is a bunded or has had its roof removed for access reasons, then the lifting lugs will need to be welded onto the wall of the tank if required.
My tank is bulging?
It can be quite normal for a tank to bulge, due to the properties of the polymer (plastic) used to mould the tank. We quality test our tanks to ensure they are manufactured within tolerances and stand behind our warranties. If you are still concerned, please take some photos and email them to our aftersales team on aftersales@polymaster.com.au
What type of base does my tank need to sit on?
The foundation that your tank sits on is critical to ensure that it is supported adequately without the risk of causing fatigue to the tank and potential failure. To correctly install your rainwater tank, it must be placed on a firm, level and flat base, free from any rocks, stones and sharp edges. A concrete pad is recommended, however, a compacted sand base or other consolidated fill such as crusher dust is also suitable. The base must be thoroughly compacted and be exactly level and flat in all directions and should be 75-100mm deep and at least 600mm larger in diameter than the tank base. The outsides of the base must be supported by a retaining wall of some kind to ensure that no erosion can occur through washout, vermin or any other factor. Failure to provide a stable base will void the warranty.   It is important to check the base on an annual basis to ensure it hasn’t eroded, as this may affect the structure of the tanks. If the foundation is not concrete, it’s ideal to have a roof structure over the tank for drainage - Consult the Installation and Operation Manual of the manufacturer for more details. If you have a chemical tank the slab needs to be engineered to support the weight of the tank without flexing or breaking.
Can I have extra or upgraded fittings on my tank?
Polymaster tanks can have as many fittings as required by you. Standard tanks come with 1 x outlet, 1 x ball valve and 1 x inlet. So, any fittings required above this do incur additional charges. This is also the case with upgrading fittings. The standard fittings on the tank can be upgraded to any size you require. Additional charges will apply. Our outlets and ball valves can range from as small as 1” to 4”(25mm to 100mm).
Can I put my outlet half way up the tank wall?
Yes, you can if you have one of our smooth wall tanks.  Outlets can be fitted anywhere there is a smooth surface on the tank wall. This is not so straight-forward with our corrugated tanks. Each of these tanks have a ‘flat spot’ on the tank where the outlet can be fitted. There is one flat spot on each tank that is located at a specific location. The position of this flat spot varies according to the size of the tank. See below table for the location of the ‘flat spot’ on each tank.
What fittings will my tank come with?
All Polymaster tanks have standard fittings when purchased. These fittings vary slightly according to our different tank ranges. Our Premium Corrugated tanks and Slendastyle tanks come standard with:
  • Inlet with leaf screen/strainer
  • 1 x 90mm overflow
  • 1 x brass outlet
  • 1 x brass ball valve
Our Smooth Wall tanks and Polychoice slim tanks come standard with:
  • Inlet and leaf screen/strainer
  • 1 x 90mm overflow
  • 1 x brass outlet
The outlets and ball valves also can vary in size depending on the size of the tank:
  • 200ltr – 5,000ltr tanks = 1” (25mm) outlet & ball valve
  • 7,100ltr – 50,000ltr tanks = 1 ½” (40ml) outlet & ball vale
The brass outlet will always be fitted to the tank and fitted with the protection thread cap. The ball valve is supplied loose, unless specified otherwise. Other fittings are available upon request.
Where can I position my tank fittings?
Each style and tank size have different available fitting positions. Therefore, refer to table below to find the fitting positions for your preferred tank. Premium Round Tanks:premium round tanks Polychoice Round Tanks: polychoice round tanks Slendastyle Tanks:slendastyle tanks Polychoice Slendastyle Tanks:polychoice slendastyle tanks
Can my tank be partially buried?
Yes, this is possible for Polymaster tanks, however they are not to be buried more than ¼ of the wall height. It is also imperative that when you partially bury a Polymaster tank, it is full of water at the time to ensure it stays in position. This reduces any risk of damage while burying it. It is best to then keep water in the tank after it has been partially buried for 4-5 weeks, to stop any movement of the tank. Ensure the water level doesn’t go below the ¼ of the wall height. If you want to fully bury a tank, you might want to consider our incredibly tough Underground Tank.

Technical

What is the difference between stated volume and effective volume?
The stated volume of the tank is the amount of liquid a tank can hold before it flows out the overflow fitting.   The effective volume is dependent on what fittings are inserted, height off the base of tank and where you are drawing the liquid from, can be quite different. All tanks with a filling valve are not fitted beyond 95%.
What is the bund capacity?
The bund capacity varies between models, however all Polymaster tanks have a minimum 110% capacity.
Do I need to service the bund alarm?
Your bund alarm sensor needs to be checked as part of a regular maintenance schedule.
Can a high/low alarm be connected to control panel?
Yes – a common addition to tanks is a high/low level alarm. This addition enables the integration of an ultrasonic sensor and display, it incorporates High, low, Bund, High Alarms in one unit with output for SCADA or similar.
Are polyethylene tanks suitable for holding diesel?
Most polyethylene tanks are suitable for holding diesel. Generally, it is how and where the diesel will be stored which determines what configuration of tank/s are used. The Australian Standard 1940 outlines what the requirements are.
Can polyethylene tanks handle high temperatures?
Polyethylene tanks are designed to handle all atmospheric or ambient temperature. Initially these tanks are not designed to handle elevated temperatures. If you require the tank to store high temperature liquids, please get in contact with our technical team to discuss your needs.
What chemicals can be stored in your tanks?
There are over 1,935 chemicals that can be stored within a Polymaster tank, these include diesel, AdBlue, liquid fertiliser and many more. Our tanks are manufactured using Polyethylene (PE), which has great chemical resistance to most chemicals, they are suitable for a large variety of applications. Specific consultation and compliance/suitability of chemicals can be confirmed by our technical engineering team.
Why is my tank is bulging?
It can be quite normal for a tank to bulge, due to the properties of the polymer (plastic) used to mould the tank. We quality test our tanks to ensure they are manufactured within tolerances and stand behind our warranties. If you are still concerned, please take some photos and email them to our aftersales team on aftersales@polymaster.com.au

Warranty

What is a pro-rata warranty?
All Polymaster warranties are on a pro-rata basis. Under this warranty, if your product fails before the end of the warranty period, it is replaced at a cost that depends on the age of the item at the time of failure.  This is calculated by the following formula:              $ maximum liability = A x B/C Where: A = Original purchase price B = No of years of the warranty period remaining C = Total warranty period For example: Tony purchases a tank for $2,000 and it comes with a 20-year warranty. It is now 15 years old and Tony would like to make a claim against his warranty. Purchase price x number of years remaining / divided by warranty period $2000 x 5 years divided by 20 = $500 Therefore, Tony has $500 allocated to repair or to replace the tank in the unlikelihood that something goes wrong.
What is the warranty on your industrial tanks?
We offer a 5-year warranty on all chemical tanks. In most cases these tanks will outlast this by many years however, replacement of chemical tanks needs to be addressed on a case by case basis and we recommend you speak to one of our technical team.
What is the warranty for diesel ute packs?
Our diesel ute packs have various components, all of which have a different warranty period.
  • The tank  – 2 years warranty from date of purchase
  • The hose – 3 months warranty from date of purchase
  • The nozzle – 3 months warranty from date of purchase
  • The pump –12 months warranty from date of purchase
What is the warranty for troughs?
All Polymaster troughs have a warranty period of 12 months from date of purchase.
Does Polymaster provide a warranty for their tanks?
Yes, we do, our range of tanks are manufactured with strength in mind. Therefore, we can offer our customers such a great warranty. Following are our warranties for the different tank ranges:
  • Certified Premium Corrugated tanks 200 – 50,000L – 20 years from date of purchase
  • Certified Smooth wall tanks 2,000 – 27,000L – 15 years from date of purchase
  • Certified Slendastyle and Slendaline tanks 600 – 5,000L – 10 years from date of purchase
  • Certified Polychoice Slim tanks – 7 years from date of purchase
  • Certified Underground tanks – 10 years from date of purchase

Equine

Does feeding directly on the ground impact your horses’ health?
When a horse feeds directly from the ground, they are prone to ingesting sand or sand-like materials such as wood shavings or dirt. These harmful elements can enhance a horse's risk of developing sand colic. It can also increase their chance of an intestinal parasite load, especially if they're not on a good parasite control program. Once ingested, they can cause colic, bloating, weight loss and decrease your horse's performance. But feeding at ground level has numerous health benefits because it mimics their natural head-down grazing posture, such as;
  • Better chewing
  • Reduced choking risk
  • Enhanced airway drainage
  • Increased salivation
  • and better dental alignment is a few of the advantages.
If you have an old tyre, you can use our tyre feeder, which fits inside 14 and 16-inch tyres. Placing ground feeders into a tyre provides stability and prevents your horse from stepping into it and toppling it over.  Our tyre feeder's capacity is 18 litres, and it's an excellent option if you prefer feeding your horse at ground level.
Does your horse overeat or undereat?
Horses love to eat, and every horse owner must be aware and cautious of their horses' daily food intake. Feeding your horse the correct quantity of pellets or grain isn't rocket science, but it does require some math to figure out their weight. Overfeeding a horse can result in colic, bowel blockages, and even death if not treated promptly. Measuring your horses' food intake has never been easier. Our premium 20ltr bucket includes litre increments for easy measuring. This multi-use bucket is excellent for filling up water or feeders. It also consists of a flat side which helps to prevent leg contact when carrying a full or heavy bucket. In addition, this lightweight bucket is strong and is highly durable with a heavy-duty handle and underside hand grip for ease of pouring. Another option is our 20ltr handi bucket. It's a great economical and lightweight option for endless use and can carry up to 20 litres, and you can even pair the bucket with a poly scoop. The poly scoop is a great measuring tool as it can hold up to 2.5kg of pellets and is ergonomically shaped for easy handling. In addition, this product allows you to keep track of your horses feeding by filling up half or one full scoop rather than measuring by the litre. Both buckets are available in 5 stylish colours; pink, yellow, purple, lime and transparent green.
How do you reduce hay wastage?
Hay wastage is familiar with horses; however, it can be prevented by using the proper feeder. Whether your feeding round or square bales, a feeder will decrease the amount of trodden, dirty, and destroyed hay. A hayrack is an excellent investment since it prevents food waste by making it more difficult for the horse to pull out the hay. The Polymaster hayrack is intended to be installed on a fence or rail and has a big feed bin where excess feed may be deposited rather than on the floor.
How to encourage my horse to drink more water?
Water consumption is just as essential, and monitoring this can prevent dehydration and improve your horses' overall health.  A good old fashioned bucket is great, but the disadvantage of using buckets is that they can be difficult to transport and can spill if not correctly secured. Polymaster's stable drinkers are available with optional brackets for fence hanging. Cleaning your drinker is vital for your horse, as well as ensuring the durability of your product. A drain cap is located at the bottom for easy cleaning and maintenance. You can choose from 8ltr, 25ltr, 45ltr or 90ltr drinkers. Also available in pink, purple, lime and heritage green.
Why does my horses’ food dry out?
Food wastage can be preventable through the use of a storage bin or tub. It's a great solution to store and preserve horse's feed or other perishable items. Our 200ltr storage bin can hold a large volume with a small footprint, and its multi-purpose design makes it an excellent investment. Our feed storage bin won't rust, rot, corrode nor allow rodents in or grains out.

Marketing

Can I use Polymaster’s imagery in our marketing
Absolutely! If you want to use anything you see on the website, simply go to the site on your computer and right click the image you want to download. Then select "Save Image As", the download will start immediately. All the images used on our site are optimised for websites and are not suitable for print, if you need access to files please contact the marketing team below. If you can't access the image or require access to our media releases, please contact marketing@polymaster.com.au and let us know your details.

Get in touch

Call Polymaster today on 1800 062 064