Delivery FAQs
Please see our frequently asked questions (FAQs) below to find a quick answer to your query.
If you require further assistance please Contact Us – We would love to hear from you!
Are there additional charges if a permit is required?
The cost (if required) of a permit and/or pilot vehicle will be included in your quote that you will receive from one of our representatives.
What rainwater tanks are affected if I require a permit?
How do I know if my area requires a permit?
If you reside in areas such as the Otways and Mountainous Areas, or Melbourne and Geelong urban areas the Polymaster team will investigate on your behalf to see if there are any permits and/or a pilot vehicle that are required. If so, they will contact you. This process will take 1-2 weeks approximately. If a permit is required, they can take up to 4 weeks
What areas in Victoria are affected by National Heavy Vehicle Regulator and require Oversize Permits?
- Otway and Mountainous Areas (highlighted in Pink)
- Melbourne and Geelong urban areas (highlighter in Green)
Due to these restrictions, Polymaster will be required to transport some of our larger tanks with the aid of escorts or pilots. The regions in pink on the Vic Roads map below indicate where these limitations are in effect, while red lines on the map indicate additional specific roads where restrictions apply.
How many people are required on site for tank delivery?
The good news is that no-one is required to help the driver unload. Please provide a free and easy access to your site and an identified ‘marked’ area for the tank to be unloaded. Our driver will unload as close as possible your desired location. If the driver deems the desired location to be too difficult to manoeuvre the truck into, the driver will identify a safe and secure place to unload within your property.
Please note: The driver is unable to physically position the tank onto the ‘pad’. Exact positioning of the tank on the pad remains the responsibility of the property owner.
What do I do if I need a Chemical tank or Diesel/AdBlue tank delivery?
What are the unloading procedures for Self-bunded tanks?
Our 1,500ltr to 10,000ltr self-bunded tanks are always despatched on a pallet. This means that they can be unloaded with either a forklift or crane with spreader bar. It’s important that it is only lifted from underneath the tank unless there are purpose-built lifting lugs welded on. For tanks above this size please refer to the relevant lifting plans on the downloads page.
My site isn’t ready, can you store the tank until we are ready?
Yes, we can for a storage fee of $220 inc gst per tank per month. Normally once the tanks have been made and fitted out according to your specifications the order is invoiced and shipped.
What property access is required for delivery?
Due to the size of our tanks, our truckloads can be quite large and long. We take the safety of delivering your tank very seriously, which is why we’ve established clear guidelines to ensure a smooth and safe delivery.
- The clearance required for the truck and trailer is 19 metres long, 5 metres high, and 3.5 metres wide.
- Please ensure there are no low-hanging branches or powerlines in the delivery area.
- Make sure the gate or entrance is wide enough, and there is sufficient turning space for the 19-metre-long truck and trailer (about the size of a standard roundabout).
- We require a 5 metre by 5 metre flat area to safely unload the tank.
How do I know when my Rainwater Tank will be delivered?
Our logistics department will be in contact with you approx. 7 days prior to delivery to:
- Confirm your delivery address
- Advise you of the access guidelines for delivery to your property
- Confirm if you will be onsite when the delivery arrives
In addition to this, we will require a flat area of 5 metres by 5 metres at your property to safely unload the tank. Please ensure this area is clear and accessible upon delivery. This is essential to avoid any delays or complications during the unloading process. We can also offer a courtesy call prior to your delivery if required.
How much does rainwater tank delivery cost?
Delivery costs for poly rainwater tanks vary by location and tank size:
- Polymaster offers free ‘delivery to site’ in all Victoria for tanks 13,000ltr – 50,000ltr tanks (remote areas excluded).
- Polymaster offers free ‘delivery to site’ to parts of South Australia, New South Wales and Queensland for tanks 13,000ltr – 50,000ltr tanks (remote areas excluded).
- For tanks smaller than 13,000L, there is a $165 exc GST charge to ‘deliver to site’.
- For all rainwater tanks, delivery is free to the closest Polymaster ‘distributor / reseller store’ within Zone 1.
- In New South Wales and South Australia, Zone 1 runs from Corryong on the Victorian border up to Canberra and Goulburn, across to Bathurst and Dubbo, then down and across to Mildura. From Broken Hill it crosses the South Australian border to Orroroo and Port Augusta, and everything below that line in South Australia is covered.
- In South East Queensland and northern New South Wales, Zone 1 is roughly a 550km radius from Ipswich, bordered by Bundaberg, Theodore, Roma, St George, Narrabri, Tamworth and Port Macquarie.
- For deliveries to areas ‘outside’ of Zone 1, freight is additional.
Contact us for your freight quote.
Where do you deliver?
- Agriculture and Plumbing Products
Zone 1, free delivery. Our distribution network covers Victoria, Southern New South Wales, South Australia, South East Queensland and North East New South Wales. We’ll deliver straight to your location, or to the store where you bought your product.Delivery is free for tanks exceeding 13,000L. For tanks under that, there’s a $165 inc GST charge to deliver to site. Most smaller items are delivered free to your local Polymaster distributor store.
Zone 2, delivery charges apply. Anywhere outside Zone 1. Get in touch and we’ll work out the options and costs for your location.
Chemical Tanks and Custom Solutions
Freight on chemical tanks and custom solutions is calculated per project. Every industrial tank is different, so talk to our industrial team about your delivery.